Privacy Policy
How we collect, use and protect your information
Last updated: February 2026
Who We Are
SmartSpec Extensions is a trading name of Crownhill Building Services Ltd. We are committed to protecting your privacy and handling your personal information responsibly.
Contact:
Crownhill Building Services Ltd
Milton Keynes
Phone: 01908 737 037
Website: www.smartspecextensions.co.uk
Information We Collect
We may collect the following information when you use our website or contact us:
- Name and contact details (email, phone number, address)
- Property details for quote requests
- Project requirements and preferences
- Communication records between you and our team
- Website usage data through cookies
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver our extension building services
- Communicate with you about your project
- Send relevant updates about our services (with your consent)
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your data based on:
- Consent: When you submit an enquiry or sign up for communications
- Contract: To provide services you have requested
- Legitimate interests: To improve our services and respond to enquiries
- Legal obligation: To comply with applicable laws
Data Sharing
We do not sell your personal information. We may share your data with:
- Our parent company, Crownhill Building Services Ltd
- Trusted suppliers and subcontractors working on your project
- Professional advisers (accountants, lawyers) where necessary
- Regulatory bodies if required by law
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically:
- Enquiry data: 2 years if no project proceeds
- Project records: 7 years after project completion (for legal and warranty purposes)
- Marketing preferences: Until you unsubscribe
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details above.
Cookies
Our website uses cookies to improve your experience. These include:
- Essential cookies: Required for the website to function
- Analytics cookies: Help us understand how visitors use our site
You can control cookies through your browser settings.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.